Return Eligibility

At Santz Luxury Perfumes, customer satisfaction is important to us. If you are not completely satisfied with your purchase, you may request a return subject to the conditions below.

• Returns are accepted within 7 days of receiving your order.
• Products must be unused, unopened, and in their original packaging.
• Due to hygiene and safety reasons, opened or used perfumes cannot be returned or exchanged.
• Customers must provide a valid order number or proof of purchase.
• Products returned without original packaging may not qualify for a refund.
• Sale, promotional, and discounted items are non-refundable unless received damaged or defective.

Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with photographs or an unboxing video. We will review the issue and provide an appropriate resolution.

Refund Process

• To initiate a return, contact our support team via WhatsApp at +91 9919263500.
• Approved returns must be shipped to:

Santz Luxury Perfumes
D-164 Gokul Dham Society,
Krishna Park, Khanpur,
New Delhi – 110062, India

• Return shipping charges are the responsibility of the customer unless the error occurred on our side.
• Refunds are processed within 7–10 business days after the returned item passes inspection.
• Refunds will be credited to the original payment method used during checkout.

Non-Refundable Items

• Opened or used perfumes
• Customized or personalized products
• Gift cards
• Promotional and clearance items
• Products damaged due to misuse or improper handling