Domestic Shipping (India)

• Free shipping on orders above ₹999.
• Orders below ₹999 are subject to a flat shipping fee of ₹99.
• Orders are generally processed within 1–2 business days.
• Delivery timelines typically range between 3–7 business days, depending on the destination.
• We ship through trusted courier partners including DTDC, Blue Dart, and XpressBees.
• Tracking information will be shared via email, SMS, or WhatsApp once the order has been dispatched.

International Shipping

• International shipping may be available for select countries.
• Shipping rates are calculated during checkout.
• Estimated delivery time is 7–15 business days depending on location.
• Customs duties, import taxes, and other local charges are the responsibility of the customer.

Delivery Delays

While we strive to deliver orders on time, delays may occur due to:

• Weather conditions
• Public holidays
• Courier service disruptions
• Customs clearance procedures
• High order volumes

Santz Luxury Perfumes is not liable for delays caused by third-party logistics providers.

Order Tracking

Customers can track their shipment using the tracking details provided after dispatch.

Risk & Ownership

Ownership and risk of loss pass to the customer upon successful delivery. Customers are encouraged to inspect packages immediately upon receipt and report any issues within 48 hours.

Contact Information

For shipping, returns, refunds, or order-related inquiries:

WhatsApp: +91 9919263500
Brand: Santz Luxury Perfumes
Address: D-164 Gokul Dham Society, Krishna Park, Khanpur, New Delhi – 110062, India